Shipping policy

Delivery Policy

We aim to provide a smooth and efficient delivery process for all customers. Please read this policy carefully to understand how delivery works and what your responsibilities are.

1. Delivery Areas

We deliver to most locations within the United Kingdom. Delivery to Northern Ireland, Scottish Highlands, islands, and remote areas may be subject to additional charges or extended delivery times. If you're unsure about delivery to your area, please contact us before placing your order.

2. Delivery Charges

Delivery charges are calculated based on the size and weight of your order and your delivery location. Charges will be clearly displayed at checkout before you complete your purchase. Some products may qualify for free delivery, which will be indicated on the product page.

3. Lead Times

Delivery times vary depending on the product and the season. During peak times (e.g. spring and summer), lead times may be longer. Below is a general guide:

  • BBQ Huts & Grill Cabins: 4–6 weeks

Exact times will be confirmed after order placement. We will always aim to keep you informed of your expected delivery window.

4. Delivery Method

Deliveries are made via third-party couriers or directly from our suppliers. Delivery is to kerbside only unless otherwise stated. This means the delivery driver will bring the item to the nearest accessible point on a hard surface at the delivery address. Moving the goods to your final location is your responsibility.

5. Access Requirements

You must ensure that the delivery location is accessible by a large lorry. If delivery is attempted and access is denied (e.g. due to narrow roads, locked gates, or unavailable recipient), you may be charged for redelivery. We recommend you do not schedule tradespeople or other services until all goods are delivered and inspected.

6. Accepting Delivery

You must be present to receive and inspect your delivery. Check all goods on arrival and note any visible damage or shortages on the delivery paperwork. Notify us within 48 hours of delivery if anything is missing or damaged. Signing the delivery note confirms the goods were received in good condition.

7. Missed Deliveries

If you are not available to receive your delivery at the agreed time, a redelivery fee may apply. Please inform us in advance if you are unable to receive your order on the scheduled date.

8. Delivery Delays

We are not liable for delays caused by events beyond our control, including weather conditions, supply chain issues, courier delays, or other unforeseen circumstances. We will keep you informed of any significant changes to your expected delivery date.

9. Risk and Responsibility

Risk passes to you upon delivery. It is your responsibility to ensure goods are stored safely and securely once delivered. Store components on a flat, dry surface and protect from weather until assembly.

10. Assembly and Installation

Unless otherwise stated, all products are delivered flat-packed and require self-assembly. Detailed instructions will be included. We do not offer installation services unless specifically arranged.

11. Contacting Us

If you have questions or issues regarding your delivery, please contact us:

This policy forms part of our Terms of Service. By placing an order with us, you agree to the conditions set out in this policy.